Assessment of the impacts of ergonomic risk factors on shopping centre employees

Abstract

Employees of shopping malls face various physiological and psychological health problems due to their specific working conditions. The purpose of this descriptive study was to evaluate the ergonomic risk factors for employees (N=222) from three shopping centres in the city of Erzurum, Turkey. We wanted to learn more about the attitudes of the shopping mall employees regarding their current working conditions, which we hoped would help us propose measures for the elimination or reduction of the most prominent ergonomic risk factors. Data were collected between May 1 and July 1, 2022 using our own questionnaire, which consisted of questions regarding personal characteristics (gender, age, education level, marital status, working year, unit, working position, nature of the job, presence of chronic disease, etc.) and the Workplace Ergonomics Scale, which consists of 32 items divided into 6 sub-dimensions (Occupational Health and Safety, Environmental Conditions, Psychological Elements, Employee Safety, Workplace Social Environment, and Working Environment). The obtained results indicated that the majority of employees were young, healthy, high school graduates mainly working as sales consultants. Their average income was low, their working hours were long, and they found their rest periods shorter than needed. The study found that, although shopping centre employees rated their work environment as low risk in terms of ergonomics, their scores on the workplace ergonomics scale were above average. The results of this study could contribute to a better understanding and identification of ergonomic risks in the trade sector and serve for planning future prevention strategies.